Įach time you remove the AMD or Intel Graphics driver use DDU (Display Driver Uninstaller) with the internet disconnected and deleting, if created, AMD Driver Installation folder at C:\AMD BEFORE installing any new AMD Drivers. Select Start > Settings > Update & Security > Windows Update, then select Check for updates. If it does now try installing the last AMD Driver for your HD8690M GPU card from here.
Low disk space on the system disk will slow down the PC and even cause random Windows 10 freezing issue, so first, please make sure that you have enough free disk space on the C drive. If you are not using any dedicated graphics card, then very simply go the device manager and click on display.
Once all of your Intel Drivers are up to date especially the Graphics and Chip set drivers including the BIOS try installing FIRST Dell's own OEM AMD Driver and see if everything works normally without issues. See the following solutions to troubleshoot Windows 10 computer freezing randomly. Depends on what configuration you are using. Locate and double-click on the Display adapters option to expand and view the devices under it. Or you can download and run Intel own driver updating app.Īlso make sure you have the latest BIOS version installed. In order to fix the AMD driver crash in Windows 10, press Windows + X to launch the Power User menu, and select Device Manager from the list. You can go to Dell's Support Download driver page and do it automatically or manually from here: Did you upgrade to Windows 10 or 11 by any chance?Ī laptop with an Intel CPU and AMD Discrete GPU card you must FIRST update all of the Intel Drivers especially the Intel Graphics and CHIP Set drivers. I noticed that laptop originally came with Windows 7.
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